Kenneth Chang

Technical Operations Manager

Python
JavaScript
TypeScript
React
Node.js
AWS
Docker
Kubernetes
Okta
Google Workspace
Jira
SPS Commerce
AI
LLM
Project Management
CICD
Thu Feb 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Beast Kingdom Logo

Since early 2024, I’ve been the Technical Operations Manager at Beast Kingdom in Milpitas, California. Beast Kingdom is a global leader in pop-culture collectibles, distributing licensed products across 20+ countries with partnerships including Disney, Marvel, DC, Pixar, and Star Wars.

Key Contributions:

  • Project Management: Managed end-to-end project roadmaps for 4+ concurrent initiatives, achieving 98% on-time delivery and 100% stakeholder satisfaction.
  • Retail Integrations: Deployed SPS Commerce for product integrations with Target and Walmart, improving operational efficiency by 20% and order processing speed by 30%.
  • IT Operations: Administered Okta (SSO, MFA, user provisioning), Google Workspace, and Jira for company-wide identity management and collaboration.
  • AI Platform Development: Built internal AI platform using Python and AWS Bedrock, integrating LLMs and SLMs with cost controls for company-wide use.
  • Cloud Infrastructure: Managed AWS infrastructure (EC2, S3, VPC, IAM) and containerized deployments using Docker and Kubernetes.
  • International Coordination: Partnered with teams in Taiwan and Asia, leveraging Mandarin fluency to improve stakeholder engagement by 30%.
  • Process Improvement: Launched feedback-driven program that increased team satisfaction by 15% and iteration efficiency by 40%.

Event & Licensing Project Management:

  • San Diego Comic-Con: Led logistics and coordination for Beast Kingdom’s annual Comic-Con presence, managing vendor relationships, booth setup, product displays, and on-site operations.
  • Disney Licensing: Coordinated licensing deliverables and compliance for Disney, Marvel, Pixar, and Star Wars product lines, ensuring timelines and brand guidelines were met across international teams.
  • Product Launches: Managed cross-functional coordination between Taiwan R&D, US distribution, and retail partners for new product releases.

Technical Stack:

Python, JavaScript, TypeScript, React, Node.js, AWS (EC2, S3, VPC, IAM, Bedrock), Docker, Kubernetes, Okta, Google Workspace, Jira, SPS Commerce, Git.

Outcome:

Beast Kingdom combines technical operations, AI development, and global project management in a creative industry. From building AI platforms to coordinating Comic-Con logistics and Disney licensing compliance, this role leverages the full breadth of my technical and leadership experience.